Terms of purchase

GENERAL TERMS AND CONDITIONS (translated by Google)

www.reintex.hu - effective from: 2024-10-08

Preamble

Welcome to our website! Thank you for trusting us with your purchase!

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you would like to discuss any special requests with us, please contact our colleague through the provided contact details.

Imprint: Details of the Service Provider (Seller, Company)

Name: Reintex Kereskedelmi és Szolgáltató Kft.

Owner: Gábor Mihály Rác

Managing Director: Zsuzsa Hegedűs

Registered Office: 5000 Szolnok, Thököly út 85.

Tax number: 11501457-2-16

EU tax number: HU11501457

Company registration number: 16-09-004432

Statistical number: 11501457-5142-113-16

Operating license number: 6025/2007, II23354-2/2007

Email: reintex@reintex.hu

Phone: 0036 56 424 455; 0036 20 574 8347

Web Hosting Provider's Details

Name: UNAS Online Kft.

Registered Office: 9400 Sopron, Kőszegi út 14.

Contact: unas@unas.hu

Website: unas.hu

Definitions

Goods: Any item offered on the Website and intended for sale on the Website, including:

• Movable property, including water, gas, and electricity in containers, bottles, or other limited quantities or defined volumes, and
• Movable property containing or connected to digital content or a digital service in such a way that, without the relevant digital content or digital service, the goods cannot fulfill their functions (hereinafter referred to as goods containing digital elements).

Goods containing digital elements: Movable property that includes or is connected to digital content or a digital service in such a way that, without the relevant digital content or digital service, the goods cannot fulfill their functions.

Digital content: Data produced or supplied in digital form.

Parties: Seller and Buyer collectively.

Consumer: A natural person acting for purposes outside their trade, profession, or business activity, who purchases, orders, receives, uses, or seeks to use goods, or who is the recipient of commercial communication or offers related to the goods. In terms of the regulations governing the conciliation board—except for the application of the European Parliament and Council Regulation (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC—a consumer also includes, beyond the above, a civil organization, church legal entity, condominium, or housing cooperative acting for purposes outside their trade, profession, or business activity, which purchases, orders, receives, uses, or seeks to use goods, or who is the recipient of commercial communication or offers related to the goods. Additionally, under Regulation (EU) 2018/302 of the European Parliament and Council of 28 February 2018 on addressing unjustified geographical discrimination and other forms of discrimination based on nationality, place of residence, or place of establishment within the internal market, and amending Regulations (EC) No. 2006/2004 and (EU) No. 2017/2394 and Directive 2009/22/EC, a consumer also includes a business qualifying as a buyer under this regulation (hereinafter: Regulation (EU) 2018/302).

Consumer Contract: A contract where one of the parties is classified as a consumer.

Functionality: The capability of goods containing digital elements, digital content, or digital service to perform their intended functions.

Manufacturer: The producer of the goods, in the case of imported goods, the importer who brings the goods into the territory of the European Union, as well as any person or entity that presents itself as the manufacturer by placing its name, trademark, or other distinguishing marks on the goods.

Interoperability: The ability of goods containing digital elements, digital content, or digital services to function with hardware or software that is different from the type of goods, digital content, or digital services with which they are generally used.

Compatibility: The ability of goods containing digital elements, digital content, or digital services to function with hardware or software of the same type without the need for adaptation.

Website: This website, which serves to conclude contracts.

Contract: A sales contract concluded between the Seller and the Buyer via the Website and through electronic communication.

Durable Medium: Any device that enables the consumer or business to store information addressed personally to them in a way that allows access for future reference for a period adequate to the information’s purpose and which allows the unchanged reproduction of the stored data.

Means of Distance Communication: Any means suitable for making a contractual statement for the conclusion of a contract without the simultaneous physical presence of the parties. Such means include, in particular, addressed or non-addressed printed matter, standard letters, advertisements published in the press with an order form, catalogs, telephone, telefax, and devices providing internet access.

Distance Contract: A consumer contract concluded within a system organized for the sale of goods or services without the simultaneous physical presence of the parties, where the parties use exclusively means of distance communication to conclude the contract.

Business: A person acting in the course of their profession, independent occupation, or business activity.

Buyer/You: The person who makes a purchase offer and concludes a contract via the Website.

Warranty: In consumer contracts (hereinafter: consumer contract), a warranty under the Civil Code for:

1. The warranty undertaken for the proper performance of the contract, which the business undertakes voluntarily, beyond or in the absence of its legal obligation, and
2. The statutory mandatory warranty.

Purchase Price: The consideration to be paid for the Goods and the service of digital content.

Here is the translation of the provided text into English:

Relevant legislation

The Contract is governed by Hungarian law, and particularly the following legislation applies:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods
• IM Decree 10/2024 (VI.28.) on the determination of durable consumer goods subject to mandatory warranty
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
• NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims concerning goods sold under contracts between consumers and businesses
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• Regulation (EU) 2018/302 of the European Parliament and of the Council (February 28, 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC
• Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services

Scope and Acceptance of the Terms and Conditions

The content of the contract concluded between us – alongside the provisions of the applicable mandatory legislation – is defined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC outline the rights and obligations of both you and us, the conditions for concluding the contract, delivery deadlines, payment terms, liability rules, and the conditions for exercising the right of withdrawal.

The technical information necessary for using the Website that is not included in these GTC is provided in other information available on the Website.

Before finalizing your order, you are required to familiarize yourself with the provisions of these GTC.

Language and Form of the Contract

The language of the contracts governed by these GTC is Hungarian.

Contracts falling under the scope of these GTC do not qualify as written contracts and are not filed by the Seller.

Prices

Prices are in Hungarian forints and include 27% VAT. It is possible that, for business reasons, the Seller may modify the prices. Price changes do not apply to contracts already concluded. If the Seller has displayed an incorrect price, and an order has been placed for the Product, but no contract has been concluded between the parties, the Seller will act according to the "Procedure in case of incorrect price" section of the GTC.

Procedure in case of incorrect price

A price is considered incorrectly displayed if:

• The price is listed as 0 HUF/EUR
• The discounted price has been calculated incorrectly compared to the original price and the displayed discount percentage (e.g., if a Product costing 1000 HUF/EUR is shown with a 20% discount, the correct price should be 800 HUF/EUR, but due to incorrect calculation, it is incorrectly offered for 500 HUF/EUR).

In case of an incorrect price display, the Seller will offer the opportunity to purchase the Product at its actual price, and based on this information, the Customer may decide to order the Product at the actual price or cancel the order without any disadvantageous legal consequences.

Complaint handling and legal remedies

The consumer may submit their claim regarding legal warranty, product warranty, or guarantee related to the Goods, or their complaint regarding the behavior, activity, or omission of the Seller or the person acting on behalf or for the benefit of the Seller in connection with the marketing or sale of goods to consumers (consumer complaint under the Consumer Protection Act) at the following contact points and in the following ways:

• In writing via the following website:
• In writing via the following email address:
• In writing by post: 5000 Szolnok, Thököly út 85.

The Seller is obliged to handle the consumer's claim related to legal warranty, product warranty, or guarantee in accordance with specific legislation, not the consumer complaint handling rules of the Consumer Protection Act.

The consumer may submit their complaint under the Consumer Protection Act, which concerns the behavior, activity, or omission of the business or the person acting on behalf of or for the benefit of the business in connection with the marketing or sale of goods to consumers – except for claims regarding legal warranty, product warranty, or guarantee – either verbally or in writing to the business.

Verbal complaints must be investigated by the business immediately and remedied if necessary. If the consumer disagrees with the handling of the complaint or if the complaint cannot be investigated immediately, the business is obliged to immediately record the complaint and its related position in a report, and provide a copy of this to the consumer on-site if the verbal complaint was made in person. In the case of verbal complaints made via telephone or other electronic communication services, the consumer must be sent a substantive response, meeting the requirements for written complaints, within 30 days at the latest. Otherwise, the business is obliged to handle written complaints according to the following procedure.

The business must respond substantively and verifiably to a written complaint within thirty days of its receipt, unless an EU regulation provides otherwise. If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which they can submit their complaint, depending on its nature. The notification must also include the address, telephone number, and website of the competent authority or the conciliation body for the consumer's place of residence or stay, as well as the mailing address. The notification must also cover whether the business has made a general statement of submission to the Conciliation Body's decisions.

If the consumer dispute between the Seller and the consumer cannot be resolved through negotiations, the following legal remedies are available to the consumer:

Consumer protection procedures

Complaints can be submitted to consumer protection authorities. If the consumer notices a violation of their consumer rights, they have the right to submit a complaint to the consumer protection authority competent for their place of residence. After reviewing the complaint, the authority decides whether to initiate a consumer protection procedure. The first-instance consumer protection authority duties are carried out by the capital and county government offices according to the consumer's place of residence, which can be found here:

Court proceedings

The customer is entitled to enforce their claim arising from the consumer dispute in a civil lawsuit before a court under the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation board procedures

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Board competent for your place of residence or stay, or to the one indicated in your application. A prerequisite for initiating a conciliation board procedure is that the consumer must attempt to resolve the disputed matter directly with the business.

The conciliation board – except when the consumer requests a personal hearing – holds the hearing online, using electronic devices that provide simultaneous sound and image transmission (hereinafter: online hearing).

The business is obliged to cooperate in the conciliation board procedure, including sending a reply to the board within the specified deadline. Unless otherwise provided by the European Union's directly applicable legal act, the business must ensure the participation of a representative authorized to reach an agreement at the hearing. At the online hearing, the business's representative authorized to reach an agreement must participate online. If the consumer requests a personal hearing, the business’s representative authorized to reach an agreement must at least participate online.

More information about the Conciliation Boards can be found here: https://www.bekeltetes.hu

Contact details of the Conciliation Boards by region:

Conciliation Board Proceedings for Non-Consumers

According to the Consumer Protection Act, entities acting for purposes outside their independent occupation and business activity, such as civil organizations as defined by law, ecclesiastical legal persons, condominiums, or housing cooperatives, which purchase, order, receive, use, or benefit from goods or are recipients of commercial communication or offers related to goods, are considered consumers in Conciliation Board proceedings.

The Conciliation Board has the right to verify and examine the consumer status. The rules applicable to the procedure are those described under the Conciliation Board rules.

Online Dispute Resolution Platform

The European Commission has created a website where consumers can register to resolve disputes related to online purchases by submitting a request, avoiding the need for court proceedings. This allows consumers to enforce their rights, even if distance would otherwise be an obstacle.

If you want to file a complaint regarding goods or services purchased online and prefer not to go to court, you can use the online dispute resolution tool.

On the platform, you and the trader you filed a complaint against can jointly select the dispute resolution body to handle the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Under Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: "Copyright Act"), the website is considered a copyrighted work, and all its parts are subject to copyright protection. According to Section 16(1) of the Copyright Act, it is prohibited to use the graphical and software solutions, computer programs, or any other applications on the website without permission, which would allow modification of the website or its parts. Any material from the website or its database can only be used with the written consent of the rights holder and must include proper reference to the website. The rights holder is Reintex Kft.

Partial Invalidity, Code of Conduct

If any part of the General Terms and Conditions (GTC) is legally incomplete or invalid, the remaining sections of the contract shall remain in effect, and the invalid or incomplete section shall be replaced by the relevant legal provisions.

The Seller does not have a code of conduct as defined by law prohibiting unfair commercial practices towards consumers.

Information on the Operation of Goods Containing Digital Elements and Applied Technical Protection Measures

The servers hosting the website’s data have an availability rate of over 99.9% annually. Regular backups are made of the entire data content, allowing for the restoration of original data in case of a problem. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate encryption, utilizing hardware support built into the processor for encoding.

Information Regarding the Essential Properties of Goods

The essential properties of goods available for purchase are detailed in the descriptions provided for each product on the website.

Correction of Data Entry Errors – Responsibility for the Accuracy of Provided Information

Before finalizing the order, you have the opportunity to continuously modify the information you entered (by clicking the back button in the browser, you can return to the previous page, allowing you to correct data even if you have already proceeded to the next page). It is your responsibility to ensure that the information provided is accurate, as billing and delivery of the goods will be based on this data. Please note that an incorrectly provided email address or a full inbox can prevent confirmation of the order and hinder the formation of the contract.

If the Buyer detects an error in the provided data after finalizing the order, they must initiate a correction as soon as possible. The Buyer can notify the Seller of the error via email or phone call, using the email address provided during the order.

Website Usage

Purchasing on the website is not tied to registration.

The website offers users the opportunity to browse products and place online orders. Users can navigate the site using menu options. Products are categorized for easy browsing. All promotional products available in the store can be found in the "Promotions" category, where each product's start and end dates, or the indication "while supplies last," are provided.

The "New Arrivals" section showcases newly listed products on the website. By clicking on a category, users can see a list of products within it. Detailed product pages, accessed by clicking on the product name, provide information about the product's characteristics and price.

Users can search for products using keywords. The search results are displayed similarly to product categories.

Selected products can be added to the shopping cart using the "Add to Cart" button, with the option to set the desired quantity next to the button. The cart contents can be reviewed using the "Cart" menu. Users can modify the quantity of items or remove items from the cart. The entire cart can be emptied using the "Empty Cart" button.

Users can proceed with the purchase by clicking the "Order" button. In the next step, users can log in, register, or make a purchase without registration. When registering or making a purchase without registration, users must provide their email address, name, phone number, billing address, and, if different, a shipping address. Registration also requires creating a password. Users will be notified of successful registration via email and on the website.

Users can request the deletion of their registration via email, in which case they will need to register again for future purchases.

Users are responsible for keeping their login credentials confidential. They are also responsible for updating their information and notifying the Service Provider if they become aware of any unauthorized use of their data. In case of a forgotten password, users can request a new one to be sent to their registered email address.

If users have previously registered on the website, they can continue the order process by entering their email and password.

In the next step of the ordering process, users must select their preferred payment and shipping methods. Users can review all previously entered information and the products and quantities to be ordered using a summary page. Data entry errors can be corrected using the pencil icon.

If everything is correct, users can finalize the order by clicking the "Submit Order" button. Confirmation will be provided on the website and via email.

If the user detects an error in the order after submission (e.g., in the confirmation email), they must notify the Service Provider immediately, but no later than 24 hours after the order is recorded.

Regardless of the intent to place an order, users can log in via the "Customer Login" window or the "Login" menu. After logging in, the "Modify Data" menu allows users to update their registration details, and track the status of their orders.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these GTC - entails a payment obligation. The Seller is obliged to confirm the arrival of the order to the Buyer electronically without delay. If this confirmation is not received by the Buyer within the expected time frame, depending on the nature of the service, but no later than 48 hours after the Buyer's order has been sent, the Buyer is released from the binding offer or contractual obligation.

Order processing, contract creation

Orders are processed in two steps. You can place your order at any time. You will first receive an automatic confirmation of the order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains your data incorrectly (e.g. name, delivery address, telephone number, etc.), you are obliged to inform us of this fact - at the same time as entering the correct data - by e-mail to communicate. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order did not arrive in our system due to technical reasons.

After sending your offer, the Seller will confirm your offer via a second e-mail. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system (second confirmation, offer acceptance).

Procedure followed in the case of undelivered packages

If the Buyer does not accept the Goods ordered and handed over for delivery and does not notify the Seller of his intention to cancel within 14 days without the justification provided by law, he is in breach of his contract with the Seller, according to which he is obliged to accept the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, if this can be agreed with the Buyer, but the re-delivery may be subject to the payment of a delivery fee. If the repeated delivery is unsuccessful, or it cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and enforce the cost of the unsuccessful delivery and return as a penalty to the Buyer. To terminate the contract, the parties accept the use of the e-mail used by the Buyer at the time of ordering as a form of communication and state that the date of notice of termination is the time when the termination letter becomes available in the Buyer's e-mail account.

Payment methods

PayPal

PayPal is available to customers in more than 200 countries as a simple and secure payment method. PayPal has many advantages that make shopping easier and faster, while keeping your financial information safe:

• One email, one password. That's all you need to pay or transfer money through PayPal. And the bank card can remain in the wallet.
• You do not need to deposit money into your PayPal account to pay. All you have to do is assign your bank card to your PayPal account, and you only need to do this once, at the beginning.
• PayPal is a globally recognized payment method, the guarantee of secure transactions, with which you can pay the price of products online in 26 different currencies.
• Connect to PayPal and pay more easily in the online store!

Bank transfer

You can also pay for the products by bank transfer. When processing the order, we will send you a fee request in a separate email with the bank account details, based on which you can transfer the value of the order to us. We will send the package after receiving the money.

Cash payment

When picking up in person at our store in Szolnok, you can pay our staff with cash or bank card.

Delivery methods and fees

Personal collection

Collection is also possible at our store in Szolnok. We do not charge shipping costs.

You will not be charged any fees.

by GLS

please check it under Shipping

Deadline for completion

Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract. For each delivery method, a delivery deadline that may differ from the general delivery deadline is indicated in each case.

Reservation of rights, ownership clause

If you previously ordered Goods without receiving them during delivery (not including the case when you exercised your right of withdrawal), or if the Goods were returned to the seller with a not wanted mark, the Seller will fulfill the order with the purchase price and the obligates you to pay shipping costs in advance.

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

Sales abroad

The Seller does not distinguish between Buyers in the territory of Hungary and outside the territory of the European Union using the Website. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.

The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the provisions of the relevant decree, a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State, is considered a buyer in the interpretation of this point. and within the European Union buys goods or uses services for the sole purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's home country.

The Seller is not obliged to comply with the non-contractual requirements set out in the national law of the Buyer's Member State in relation to the relevant Goods, such as labeling or sector-specific requirements, or to inform the Buyer of these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.

The Customer may exercise his legal rights in accordance with these Terms and Conditions.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller.

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and fully made using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer transfers in the currency of his Member State due to the purchase price (delivery fee) and the conversion, as well as bank commissions and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.

If, according to the General Terms and Conditions, the Customer may request the delivery of the Goods to the territory of Hungary or any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods specified in the General Terms and Conditions.

If, according to the General Terms and Conditions, the Buyer can choose to receive the Goods in person from the Seller, this can also be used by non-Hungarian Buyers.

In other cases, the Buyer may request that the Goods be transported abroad at his own expense. Hungarian Buyers are not entitled to this right.

The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve the delivery itself by the pre-agreed date, the Seller will terminate the contract and refund the purchase price paid in advance to the Buyer .

Consumer information

Information on the consumer's right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

1. a) In the case of a contract for the sale of goods
2. aa) to the Goods,
3. ab) when buying and selling several Goods, if the individual Goods are provided at different times, you can exercise it within the time limit starting from the date of receipt of the last delivered Goods by the consumer or a third party other than the carrier indicated by him, which deadline is 14 calendar days.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (especially those contained in § 22 of the Government Decree), as well as the sample declaration according to Annex 2, the withdrawal deadline written above will be extended by 12 months. If the Seller has provided the consumer with information regarding the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period open for withdrawal or cancellation expires on the 14th day from the date of communication of this information.

Voluntary withdrawal deadline

45/2014, the Seller (II. 26.) In addition to the provisions of the government decree, it voluntarily provides additional time for exercising the right of withdrawal, so the withdrawal period in the webshop is only 30 days, which does not exclude the enforcement of the withdrawal provided by law.

The conditions for the application of the voluntarily provided right of withdrawal are the same as the conditions for the exercise of the right of withdrawal provided for in the decree.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in the event of withdrawal by the consumer

The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In the event of withdrawal or termination of the consumer's obligations

Return of the Goods

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, is obliged to return the Goods immediately, but no later than within fourteen days from the notification of the withdrawal, or hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods at the business premises and the consumer exercises his right of withdrawal in person at the business premises, he is entitled to return the goods to the business at the same time. If the consumer terminates the contract for the provision of services concluded outside the business premises or between absent parties after the beginning of performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by postage.

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

If, according to the relevant legislation, the right of withdrawal cannot be exercised, or can only be exercised under conditions, the Buyer is not entitled to trial use either.

The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):

1. after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he loses his right of withdrawal as soon as the business fully fulfilled the contract;
2. with regard to Goods or services whose price or fee depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the period specified for the exercise of the right of withdrawal;
3. in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer, or in the case of Goods that have been clearly tailored to the consumer;
4. with regard to Goods that are perishable or retain their quality for a short time;
5. with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
6. with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, however, the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
8. in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
9. regarding the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
13. with regard to digital content provided on a non-physical data carrier, if the Seller has started performance with the express, prior consent of the consumer, and at the same time as this consent the consumer has declared that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.

Information on product warranty and accessory warranty for guaranteeing the conformity of the goods in relation to consumer contracts

This section of the consumer information was prepared based on the authorization of Section 11 (5) of Government Decree 45/2014 (II.26) taking into account Annex No. 3 of Government Decree 45/2014 (II.26)

The Consumer Information only applies to Buyers who qualify as consumers, the rules for buyers who are not considered consumers are included in a separate chapter.

Requirements for contractual performance in the case of a consumer contract

The requirements for contractual performance generally apply to goods sold under a consumer contract and goods containing a digital element

At the time of delivery, the Goods and the performance must comply with Regulation 373/2021. (VI.30.) to the requirements contained in the Government Decree.

In order for the performance to be considered contractual for the Goods that are the subject of the contract

• it must comply with the description, quantity, quality, and type included in the contract, as well as have the functionality, compatibility, interoperability and other characteristics specified in the contract
• must be suitable for any purpose specified by the consumer, which the consumer brought to the Seller's attention at the latest when the contract was concluded, and which the Seller accepted
• must have all the accessories and user manuals specified in the contract - including commissioning instructions, installation instructions, and customer service support - and
• must provide the updates specified in the contract.

In order for the performance to be deemed to be in accordance with the contract - in addition - to the Goods that are the subject of the contract

• it must be suitable for the purposes that, in the case of the same type of Goods, are prescribed by law, technical standard or, in the absence of a technical standard, by the governing code of conduct
• it must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - especially in terms of functionality, compatibility, accessibility, continuity and safety - which is usual for the same type of Goods, taking into account the Seller, its his representative or another person involved in the sales chain, a public statement about the specific properties of the Goods - especially made in an advertisement or on a label
• must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions - and
• it must correspond to the characteristics and description of the Goods presented as a sample or model or made available as a trial version by the company prior to the conclusion of the contract.

The Goods need not comply with the above public statement if the Seller proves that

• he did not know the public statement, and he did not need to know it
• the public statement has already been corrected in an appropriate manner by the time of the conclusion of the contract
• the public statement could not influence the rightful party's decision to enter into a contract.

Incorrect performance of the contract for the sale of goods

The Seller performs incorrectly if the defect in the goods results from improper installation, provided that

1. a) commissioning is part of the sales contract and was carried out by the Seller or was carried out under the Seller's responsibility; or
2. b) the commissioning had to be carried out by the consumer, and the unprofessional commissioning is the result of deficiencies in the commissioning instructions provided by the Seller - or in the case of goods containing digital elements - by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller, or if the putting into operation takes place under the responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services over a specified period of time, the Seller is liable for a defect in the goods related to the digital content, if the defect occurs in the case of continuous service for a period not exceeding two years from the delivery of the goods within two years; or occurs or becomes recognizable.

Requirements for contractual performance in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of such updates to the digital content of the goods or the related digital service - including security updates - which are necessary to maintain the conformity of the goods with the contract, and must also ensure that the consumer you get them too.

Making the update available to the Seller if the sales contract

• provides for a one-time service of the digital content or digital service, then it can reasonably be expected by the consumer based on the type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract; or
• the digital content provides for continuous service over a specified period, then in the case of continuous service with a duration not exceeding two years, it must be provided over a two-year period starting from the delivery of the goods.

If the consumer does not install the updates provided within a reasonable period of time, the Seller is not liable for the defect in the goods, if it arises solely from the failure to apply the relevant update, provided that

1. a) the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
2. b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, when concluding the contract, the consumer received special information that a specific property of the goods differs from what is described here, and when concluding the sales contract, the consumer separately and expressly accepted this deviation.

Contractual fulfillment requirements for the sale of digital content sold under a consumer contract

The Seller supplies and provides the digital content to the consumer. In the absence of a different agreement between the parties, the Seller shall provide the consumer with the digital content in the latest version available at the time of the conclusion of the contract without undue delay.

The service is considered completed when the digital content or - any solution necessary for accessing it or suitable for downloading it - has been delivered to the consumer or to the physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer is notified of such updates to the digital content - including security updates - that are necessary to maintain the contractual conformity of the digital content, digital content or digital service, and receives them.

If, on the basis of the contract, the provision of digital content is carried out continuously for a specified period of time, the conformity of the performance with regard to the digital content must be ensured during the entire duration of the contract.

If the consumer does not install the updates provided by the Seller within a reasonable period of time, the Seller is not liable for the failure of the service, if it arises solely from the failure to apply the relevant update, provided that

• the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer received special information that a specific feature of the digital content deviates from the requirements defined here, and at the time of concluding the contract, the consumer separately and expressly accepted this deviation.

The Seller performs incorrectly if the error in the digital content service results from unprofessional integration into the consumer's digital environment, provided that

• the integration of the digital content was carried out by the Seller, or the integration was carried out under the responsibility of the Seller; or
• the digital content must be integrated by the consumer, and the unprofessional integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital service over a specified period of time, the Seller is responsible for the error related to the digital content, if the error occurs or becomes detectable during the period specified in the contract.

If the contract provides for a one-time service or a series of individual service acts, it must be assumed, until proven otherwise, that the defect recognized by the consumer within one year from the date of performance already existed at the time of performance. At the same time, the Seller does not perform incorrectly if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and he informed the consumer of this in a clear and understandable way before concluding the contract.

The consumer is obliged to cooperate with the Seller so that the Seller - using the tools available from a technical point of view and requiring the least intervention for the consumer - can be convinced that the cause of the error is the consumer's digital environment. If the consumer does not comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the consumer bears the burden of proving that

• the defect recognized within one year of performance already existed at the time of performance, or
• the service affected by an error recognized during the contractual period was not in accordance with the contract during the period of performance of the service according to the contract.

Accessories warranty

In which case can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the provisions of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).

What rights do you have based on your warranty claim?

You can – according to your choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not, or could not, request the repair or replacement, you can request a proportional reduction of the compensation or, as a last resort, you can withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be assumed until proven otherwise that a defect recognized within one year from the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Product can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with regard to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, received information about this at the time of purchase, the Service Provider has no responsibility for the known defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if doing so would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect condition, as well as the severity of the breach of contract.

The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if

• the Seller did not perform the repair or replacement, or performed it, but did not partially or fully fulfill the following conditions
  • The Seller must ensure the return of the exchanged goods at his own expense
  • if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became recognisable, then the obligation to repair or replace includes the removal of the non-conforming goods and the replacement or repaired goods commissioning or bearing the costs of removal or commissioning.
• refused to make the goods conform to the contract
• a repeated performance error occurred, even though the Seller attempted to make the goods conform to the contract
• the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract, or
• the Seller did not undertake to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will not bring the goods into conformity with the contract within a reasonable time frame or without significant damage to the consumer's interests.

If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.

It is a general rule that:

• The Seller must ensure the return of the exchanged goods at his own expense
• if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the replacement or repaired goods commissioning or bearing the costs of removal or commissioning.

The reasonable deadline for repairing or replacing the goods shall be counted from the time when the Consumer notified the company of the defect.

The consumer must make the goods available to the company in order to complete the repair or replacement.

Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods due to the Consumer in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods that conform to the contract.

If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then

• the Consumer must return the affected goods to the Seller at the Seller's expense and
• the Seller must immediately reimburse the Consumer for the purchase price paid for the goods concerned, as soon as he has received the goods or the certificate supporting the return of the goods.

What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after discovering it. An error reported within two months from the discovery of the error shall be considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.

The statute of limitations for the accessory warranty claim for the part of the Goods affected by the replacement or repair starts anew. This rule must also be applied if a new error arises as a result of the correction.

If the subject of the contract between the consumer and the business is a used thing, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.

Who can you enforce your accessory warranty claim against?

You can enforce your accessory warranty claim against the Seller.

What other conditions are there for asserting your accessory warranty rights?

Within one year from the date of delivery, there is no other condition for asserting your accessory warranty claim, apart from reporting the defect, if you prove that the Goods were provided by the Seller. However, after one year has passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

Product warranty

In which case can you use your product warranty right?

In the event of a defect in a movable object (Goods), you may - at your choice - enforce a warranty claim for accessories or a claim for product warranty in accordance with the rules of the Civil Code.

What rights do you have based on your product warranty claim?

As a product warranty claim, you can request the repair or replacement of defective Goods.

In which case is the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time they are placed on the market, or if they do not have the properties described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Who can you assert your product warranty claim against?

You can exercise your product warranty rights against the manufacturer or distributor of the product (hereafter: manufacturer).

What evidentiary rule applies in the event of a product warranty claim?

In the case of asserting a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.

In what cases is the manufacturer exempt from product warranty obligations?

The manufacturer is released from its product warranty obligation if it can prove that:

• the Goods were not manufactured or marketed as part of its business activities, or
• the defect could not be recognized according to the state of science and technology at the time of placing it on the market or
• the defect in the Goods results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer to prove a reason for exemption.

Please note that due to the same defect, you can assert an accessory warranty claim against the company and a product warranty claim against the manufacturer at the same time, parallel to each other. If your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or the part of the product affected by the repair only against the manufacturer.

Warranty

In which case can you use your warranty right?

151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Pursuant to the Government Decree, the Seller is obliged to provide a warranty according to Regulation 10/2024 on the definition of the scope of consumer durables covered by the mandatory warranty. (VI.28.) New durable consumer goods listed in Annex No. 1 of the IM Decree (e.g.: technical goods, tools, machines), as well as their accessories and components within the scope defined therein (hereafter - in this point - together referred to as consumer goods) in case of sale.

The rights arising from the warranty can be asserted with a warranty certificate, which cannot be made conditional on the return of the opened packaging of the consumer product by the consumer. In the event that the warranty certificate is not provided to the consumer, the conclusion of the contract shall be considered proven if the consumer presents the receipt confirming the payment of the consideration - an invoice or receipt issued under the General Sales Tax Act. In this case, the rights arising from the warranty can be asserted with a receipt confirming the payment of the consideration.

In addition, the Seller may voluntarily undertake a warranty, in which case he must provide a warranty statement to the customer who is considered a Consumer.

The warranty statement must be made available to the Consumer on a durable data medium, at the latest at the time of delivery of the goods.

The warranty statement must include:

• a clear statement that in the event of faulty performance of the goods, the Consumer is entitled to exercise his accessory warranty rights in accordance with the law free of charge, these rights are not affected by the warranty
• the name and address of the guarantor
• the procedure to be followed by the Consumer in order to enforce the warranty
• the indication of the goods to which the warranty applies and
• the terms of the warranty,
• the purchase price of the Goods.

What rights and within what time frame are you entitled to in the event of a mandatory warranty?

Warranty rights

Based on the right of warranty, the Buyer can claim repair or replacement, request a price reduction in the cases provided for by law, or ultimately withdraw from the contract if the obligee has not undertaken the repair or replacement, is unable to comply with this obligation within the appropriate deadline, while protecting the rights holder's interests , or if the right holder's interest in repair or replacement has ceased.

The Buyer may, as he chooses, report his claim to the warranty at the Seller's headquarters, any location, branch, or directly at the repair service indicated by the Seller on the warranty ticket.

Validation deadline

The warranty claim can be asserted during the warranty period, the warranty period is governed by Art. 151/2003. (IX. 22.) According to government decree:

1. two years in the case of a sale price of HUF 10,000 but not exceeding HUF 250,000,
2. three years above the sale price of HUF 250,000.

Failure to meet these deadlines results in loss of rights, however, in the case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the Customer could not use the consumer product as intended due to the defect.

The warranty period begins when the consumer product is handed over to the Buyer, or if the Seller or its agent performs the commissioning, it begins on the day of commissioning.

If the Buyer puts the consumer product into operation more than six months from the date of handover, the start date of the warranty period is the day the consumer product was handed over.

Rules related to the handling of warranty claims

When handling the repair, the Seller must endeavor to complete the repair within 15 days. The deadline open for correction starts when the consumer product is received.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair of the consumer product during the warranty period, the Seller determines that the consumer product cannot be repaired, the Seller is obliged to replace the consumer product within eight days, unless otherwise ordered by the buyer. If it is not possible to exchange the consumer product, the company is obliged to pay the consumer the purchase price indicated on the warranty card or, in the absence of this, on the proof of payment of the consideration for the consumer product presented by the consumer - on the invoice or receipt issued on the basis of the General Sales Tax Act - within eight days to refund.

By accepting the General Terms and Conditions, the Customer agrees that the information may be provided electronically or in another way suitable for proof of receipt by the Customer.

If the Seller cannot repair the consumer product within 30 days:

• if the Buyer has agreed to this, the repair can be completed for him at a later date, or
• if the Customer does not agree to the subsequent performance of the repair, or has not made a statement in this regard, the consumer product must be replaced within eight days after the ineffective expiration of the thirty-day period, or
• if the Buyer does not agree to the subsequent completion of the repair, or has not made a statement in this regard, but it is not possible to replace the consumer item, the Seller is obliged to, on the warranty card, or in the absence of this, on the receipt proving payment of the consideration for the consumer item presented by the consumer - the general on the invoice or receipt issued on the basis of the Sales Tax Act - to refund the purchase price to the consumer within eight days after the ineffective expiry of the thirty-day correction period.

If the consumer item is defective for the 4th time - unless otherwise ordered by the consumer - the Seller is obliged to replace the consumer item within eight days. If it is not possible to exchange the consumer product, the company is obliged to pay the consumer the purchase price indicated on the warranty card or, failing that, on the proof of payment of the consideration for the consumer product presented by the consumer - on the invoice or receipt issued on the basis of the General Sales Tax Act - within eight days to refund.

Consumer goods with a fixed connection that are subject to a mandatory warranty, or that weigh more than 10 kg or cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company will take care of the disassembly and installation, as well as the delivery and return, or - in the case of a request for repair confirmed directly at the repair service - the repair service.

Warranty exclusions

The regulations written under the section "Rules related to the handling of warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, motorhomes, caravans, caravans, trailers, and motorized watercraft.

In the case of these Goods, however, the Seller is obliged to endeavor to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

How does the warranty relate to other warranty rights?

The warranty applies in addition to the warranty rights (product and accessories warranty), the fundamental difference between the general warranty rights and the warranty is that in the case of the warranty, the consumer has a more favorable burden of proof.

During the period of the mandatory warranty, the Seller's voluntary warranty undertaking may not contain conditions for the consumer that are more disadvantageous than the rights provided by the mandatory warranty rules. After that, however, the terms of the voluntary warranty can be freely established, but the warranty in this case may not affect the existence of the consumer's legal rights, including those based on the accessory warranty.

Exchange request within three working days

The institution of the exchange request within three working days also applies in the case of sales through an online store. An exchange request within three working days can be validated in the case of new durable consumer goods, according to which, if someone validates the institution of the exchange request within 3 working days, the seller must interpret this as meaning that the Goods were already defective at the time of sale and without further ado the Goods you need to replace it.

When is the Seller released from its warranty obligation?

The Seller is released from his warranty obligation only if he proves that the cause of the defect arose after the performance.

We would like to draw your attention to the fact that you can assert an accessory warranty and warranty claim, as well as a product warranty and warranty claim at the same time, parallel to each other, due to the same defect. If, on the other hand, you have once successfully asserted your claim resulting from defective performance due to a specific error (for example, the company replaced the product), you may no longer make a claim for the same error on other legal grounds.

Information on the product warranty and accessories warranty for the guarantee of the conformity of the goods in the case of non-consumer Buyers

General rules of warranty rights

A Customer who is not considered a consumer may - at his or her choice - use the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation, or the Buyer can repair the defect at the Seller's expense, or have it repaired by someone else or - as a last resort - withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with regard to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer, who is considered a Consumer, received information about this at the time of purchase, the Service Provider has no responsibility for the known defect.

In the case of buyers who are not considered consumers, the deadline for asserting the warranty right is 1 year, which starts on the day of performance (handover).

Product warranty and guarantee

The product warranty and the mandatory warranty apply only to customers who qualify as consumers.

If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately during the purchase of the Product.

If the manufacturer provides a manufacturer's warranty for the Goods that also covers customers who are not consumers, it can be enforced directly with the manufacturer.

You are entitled to withdraw from the purchase (contract) within 14 days without giving reasons.

The withdrawal period expires 14 days from the day on which you or a third party other than the carrier indicated by you takes over the product.

If you wish to exercise your right of withdrawal, you must send a clear statement of your intention to withdraw to one of the following addresses:

• by post: Reintex Kft., Hungary, 5000 Szolnok, Thököly út 85.
• electronically: reintex@reintex.hu 

For this purpose, you can use our sample Statement of Withdrawal, which  you can download by CLICKING HERE.

Furthermore, you are obliged (Reintex Kft., 5000 Szolnok, Thököly út 85.) to return or hand over the product to us without undue delay, but no later than within 14 days from the communication of your statement of withdrawal. The deadline is deemed to have been met if you send the product before the 14-day deadline.

You exercise your right of withdrawal within the deadline if you send your statement of withdrawal before the expiry of the deadline indicated above. You can find out more about your withdrawal rights in the relevant sections of the GTC.

If you are not satisfied with the color, size, style of the purchased product, or if you received a defective product, you are entitled to request a product replacement within 30 days.

The period for replacement expires 30 days after the day on which you or a third party other than the carrier indicated by you takes over the product.

If you would like to exchange the purchased product, please send a clear statement of your intention to do so to one of the following addresses:

• by post: Reintex Kft., Hungary, 5000 Szolnok, Thököly út 85.
• electronically: reintex@reintex.hu

For this purpose, you can use our sample Product Exchange Declaration, which you can download by CLICKING HERE.

Furthermore, you (Reintex Kft., Hungary, 5000 Szolnok, Thököly út 85.) are obliged to return or hand over the product to us without undue delay, but no later than within 14 days from the communication of your product exchange declaration. The deadline is deemed to have been met if you send the product before the 14-day deadline.

You can find out more about your rights related to product exchange in the relevant sections of the GTC.