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Terms of purchase

General Terms and Conditions (GTC)

These General Terms and Conditions (hereinafter referred to as: GTC) shall determine the general terms and conditions of product sale and purchase contracts between Reintex Kft. and buyers of the webshop at www.reintex.hu as distant parties with special regard to consumer contracts.

 

1. Corporate data

Firm name:                             Reintex Korlátolt Felelősségű Társaság

Owner                                    Gábor Mihály Rác

Managing Director:                  Zsuzsa Hegedűs

Seat:                                      5000 Szolnok, Thököly út 85.

Tax number:                           11501457-2-16

Community VAT No.:               HU11501457

Registration number:               16-09-004432

Statistical code:                       11501457-5142-113-16

Operating licence number:       6025/2007, II23354-2/2007

Contract language:                  Hungarian, English, German

Electronic address of the firm   reintex@reintex.hu

Telephone:                             56/424-455, 56/514-329, 56/514-225, 56/423-126

 

2. Customer Service

Our customer service can be contacted at reintex@reintex.hu or at the address 5000 Szolnok, Thököly út 85. or at the telephone number +36-56-424-455 or fax number +36-56-424-743-Monday - Friday 07:00 a.m. – 03:30 p.m.

 

3. Main Provisions

The GTC shall cover all products that can be purchased from the webshop available at www.reintex.hu, and its provisions shall apply without any restriction as an inseparable part of the distance sales contracts made between the parties, unless the parties expressly agree to the contrary.

The contract made on the website available at www.reintex.hu shall not be deemed a written contract, however, Reintex Kft. will assign a unique contract identifier (order number, invoice number) to every sale transaction by which it records its contracts. We make available archived contracts on request.

You can buy in our webshop at www.reintex.hu provided that you accept the present GTC as an inseparable part of the individual contract. Please, read this document carefully if you wish to become a buyer or an active user of our webshop, and only use our services if you fully agree with all the provisions contained herein and accept them as binding on yourself.

 

4. General rules for shopping

You can pay your submitted order with a bank transfer, or upon delivery of the package to the delivery person (just for companies with Hungarian headquarter), or personally at our shop (5000 Szolnok, Thököly út 85.) in cash. The purchase price is always the consumer price indicated beside the product which includes VAT. Except if you have an EU Community VAT number. In this case the invoice issued by us will exclude VAT, and you must pay the VAT applicable in your country with respect to the products ordered.

You can shop at www.reintex.hu just after prior registration. We disclaim liability for delayed delivery or any other problem or mistake which may arise due to data erroneously and/or inaccurately submitted by the customer. Reintex Kft. shall not be liable for any damage due to the fact that the Buyer has forgotten their password or if any unauthorized third person gets access to the Buyer's password in any way other than due to Reintex Kft.’s fault. You can correct your erroneously input data at the menu item “Log-in”.

You can learn about the technical steps necessary for shopping at the menu item „Conditions of Shopping / Ordering Process” menu item under Information.

By sending your confirmation, your order qualifies as a written contract. Orders will be filed. Registered buyers can keep track of their pending and delivered orders in their unique, password-protected user accounts at any time.

The product’s purchase price does not include shipping costs. You can find information about shipping costs at the menu item „Information / Shipping”.

If, despite our best efforts, an erroneous price is published in the webshop (including but not limited to prices that are manifestly wrong or deviate substantially from the publicly known and generally accepted or estimated price of the product that may appear due to a possible system failure), then we shall not be obliged to deliver the product at such erroneous price but we may offer your shipment at the right price which you may either accept or reject.

If there is any issue concerning your order (e.g. erroneous stock records), our customer service will contact you by telephone or by e-mail, and will inform you about the issue and the available solutions.

It may happen that a product is displayed in the webshop which is actually not in stock due to a technical error or for stock management reasons. Therefore I suggest that you contact us by telephone before coming to our shop for buying a product. We apologise for any such inconvenience.

Please be advised that we will store your data for the purposes of delivering the contract and so that we can check the conditions of your contract subsequently. The detailed rules of data management are contained in our Privacy Policy (Conditions of Shopping / Data Protection Information).

Orders are delivered in 7 business days at the latest.

 

5. Complaint Management

If we were unable to answer your enquiry to your satisfaction via our customer service, then please send your comments or complaints in writing to the e-mail address reintex@reintex.hu or by post to our mailing address Reintex Kft., 5000 Szolnok, Thököly út 85.

You can file your complaint personally at Reintex’s shop (5000 Szolnok, Thököly út 85) but your complaint might not be investigated promptly there.

Reintex shall replay to your complaint in writing within 30 days at the latest.

We shall keep the memorandum made of the complaint and a copy of our response for five years and present the same to the regulatory authorities on request. (Sub-section (7) of Section 17/A of the Consumer Protection Act)

If any legal dispute arisen between Reintex and you cannot be settled by means of negotiation, you have the following remedies:

File a complaint with the consumer protection authorities. If you feel that your consumer’s rights have been violated, you can turn to the local consumer protection authority competent according to your home address. After examining your complaint, the authority decides whether or not to start a consumer protection procedure;

Conciliation body. In order to settle peacefully and out of court any legal disputes concerning consumer rights arisen in connection with the quality or safety of products or the application of product liability regulations or the conclusion and delivery of the contract, you can start a procedure at the locally competent conciliation body. For the purposes of the regulations applicable to the Conciliation Body, the term consumer shall include any NGO, church, condominium, housing cooperative, micro, small and medium enterprise qualified as such in a separate law that purchases, orders, receives, or uses goods, or that is the addressee of commercial communication or offers related to goods.

Jász-Nagykun-Szolnok County Conciliation Body

5000 Szolnok, Verseghy park 8. III. emelet 305-306. szoba

Tel.: +36-56-510-621

Mobile: +36-20-373-25-70

e-mail: bekeltetotestulet@jnszmkik.hu

customer service: Tuesday 10:00 – 12:00 a.m.

Judicial proceedings. According to the governing laws and regulations, you are entitled to assert your claims arising from a legal dispute at court under a civil procedure.

 

6. Right of Cancellation

You may rescind the contract or, if its delivery has already begun, cancel it without giving reasons within the deadline specified below.

You can exercise your right of rescission (cancellation) within fourteen days after receipt of the product (or if several products are delivered at different times, after receipt of the last delivered product).

Send your cancellation (in an attachment) to the customer service by e-mail or telefax or by mail. In case of cancellation, please, complete the Cancellation Statement below and return it together with the product to the address of the Customer Service. So that the product can be identified, please, return the product together with its original invoice. Upon cancellation, the costs of returning the product shall be paid by the buyer but they shall have no other costs.

If you want to cancel the contract, you must return the product to us within fourteen days after notifying the cancellation. Reintex shall refund the product’s price within the same period provided that the returned product has been received by Reintex or the buyer has provided conclusive evidence of having returned the product.

The right of cancellation applies to all products that are returned in its original and complete manufacturer’s packaging, whether opened or unopened. The product must be returned to the customer service in its original undamaged condition. Reintex shall take back and refund the purchase price of products only if they are in new condition (unused, free of damage, complete package contents). Products returned by post will be personally checked by our staff. The buyer shall be liable for any impairment in the returned product if such impairment occurred due to use of the product which exceeds what is reasonably necessary for learning the product’s nature, characteristics and functioning.

The right of cancellation shall not apply to the cases described in Section 29 of Govt. Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses, in particular:

a) in case of non-prefabricated products which were manufactured according to the consumer’s instructions or specific request, or products which were clearly customised to the individual consumer;

b) in case of perishable products or products that retain their quality only for a short period;

c) in case of products sold in a sealed package which must not be returned for reasons of health protection or hygiene once they have been unwrapped after delivery;

d) in case of sound or video recordings and computer software delivered in a sealed package, if the consumer has unwrapped the package after delivery;

e) in case of products which cannot be returned due to their nature or which cannot be re-sold once the package has been unwrapped or the product has been taken into use. Such products include inter alia:

– clothing and footwear care products, gas bottles, cosmetics, powdered instant drinks, food products.

– products for personal safety that qualify as personal protective equipment such as carabiners, sit harnesses, fastening equipment, other personal protective equipment for protection against falls from a height.

Please, check the integrity of the product package in the presence of the person delivering it. If you observe any damage, have a memorandum drawn up and do not accept the package. We cannot approve any subsequent complaint concerning physical damage to the package unless such memorandum is drawn up.

Please, check your package for the items ordered upon delivery. If you find any item missing from your package as compared to the enclosed invoice, please, promptly notify us. In order to assert any additional claims, please, keep the receipt confirming payment of your package as well as the original invoice. We cannot accept complaints concerning missing items after 3 business days following delivery.

If the delivery service is unable to deliver your package after several attempts, and you notify our customer service of the failure of delivery, then we will re-send the package charging the postage again. If a package is returned from the same address several times, Reintex will cancel the order and only pre-paid deliveries will be made to such address from then on.

The right of cancellation does not apply to products that were damaged after receipt. If the product is unwrapped in the presence of the delivery person and it is established conclusively that it has been damaged before the delivery of the product, then we offer a replacement product within 8 days.

 

7. Product Replacement

If you request product replacement on the basis of the warranty for defects, product warranty or guarantee described below, please, return the product unused in its undamaged packaging if possible.

In case of product replacement, please, complete the attached declaration and send it to our customer service. Please, provide the name, size and colour of the requested replacement product. Please, always return the original invoice together with the product to be replaced.

If upon processing the returned product, we have no replacement for it, we will refund you the product’s purchase price by post or by bank transfer to the bank account you provide.

 

8. Warranty for Defects, Product Warranty, Guarantee

Warranty for Defects

When can I assert a warranty claim for defects?

In case of defective delivery by  Reintex, you can enforce a warranty for defects in accordance with the provisions of the Civil Code.

What rights do I have in connection with my claim for defects?

You can assert the following claims for defects:

You can request either repair or replacement except where neither option is possible or if it would entail unreasonably high costs for Reintex to satisfy your request compared to satisfying similar requests by others. If you did not or could not request repair or replacement, you can request a proportional reduction of the purchase price, or repair the defect yourself or have it repaired by a third party at Reintex’s cost, or, if Reintex does not undertake to repair or replace the product, you can rescind the contract. You may not rescind the contract with reference to a minor defect. You can switch from one method of asserting your claim for defects to another, however, you must pay the costs of such switch, except where it was justified or attributable to Reintex.

What is the deadline for asserting my claim for defects?

You must notify Reintex of any defect promptly after detecting the defect but no later than within two months of detecting the same. Bear in mind, however, that no warranty claim for defects may be asserted after the expiry of the two-year warranty period counting from receipt of the product.

Are there any other conditions for asserting a claim for defects?

There are no other conditions for asserting a claim for defects within six months after receipt of the product if you can prove that you have purchased the product from Reintex. Within six months after delivery, however, you must also prove that the defect of the product detected by you already existed at the time it was received.

Product Warranty

When can I assert a product warranty claim?

In case a defective product is delivered to you, you can also assert a product warranty claim.

What rights do I have in connection with my product warranty claim?

Under a product warranty claim, you may exclusively claim either the repair or the replacement of the product.

When does a product qualify as defective?

A product shall be deemed defective if it does not comply with the relevant quality standards in effect at the time it is sold or if it does not have the characteristics described in the manufacturer’s specifications.

What is the deadline for asserting my product warranty claim?

You can assert your product warranty claim within two years after the product has been introduced in commercial distribution. The expiry of this deadline shall cause your right to be forfeited.

Against whom can I enforce my product warranty claim and on what other conditions?

The product warranty claim can be enforced against the manufacturer or the distributor of the product. In case of asserting a product warranty claim, you must prove the defect of the product.

However, you are not entitled to assert a claim for defects and a product warranty claim for the same defect at the same time.

Guarantee

When can I assert a guarantee claim?

In case of defective delivery, Reintex shall be subject to guarantee in accordance with the provisions of Govt. Decree 151/2003. (IX.22.) on the Mandatory Guarantee of Certain Durable Consumer Goods provided that the product is listed among new durable consumer products in Annex 1 of the Decree.

What rights do I have on the basis of the guarantee and for how long?

During the guarantee term, Reintex shall be liable for defective delivery on the conditions set out in the above law. Reintex will be released from its guarantee obligation if they can prove that the cause of the defect has arisen after delivery of the product.

The guarantee period is 1 year.

When is Reintex released from their guarantee obligation?

Only if they can prove that the cause of the defect has arisen after delivery.

Please note that you are not entitled to assert a claim for defects and a product warranty claim for the same defect at the same time.

 

9. Scope of the GTC

The GTC shall govern sale and purchase contracts concluded during its term. The GTC shall be superseded by and cease to apply to new sale and purchase contracts after the new (amended) General Terms and Conditions have been issued. Reintex reserves the right to amend this GTC at any time, however, we are making efforts not to amend it too often. The amendment of the GTC shall not have any impact on or modify the contents of sale and purchase contracts concluded during the term of the previous GTC.

 

10. Applicable laws

Questions not regulated in this GTC shall be governed by the provisions of the Hungarian law with special regard to the provisions of the following Acts and Decrees:

- Act V of 2013 on the Civil Code

- Govt. Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses, in particular:

- Govt. Decree 151/2003. (IX.22.) on the Mandatory Guarantee of Certain Durable Consumer Goods.

- Act CLV of 1997 on Consumer Protection

- Act XLVII of 2008 on the Prohibition of Unfair Trading Practices against Consumers

- Act CVIII of 2001 on Certain Issues of Electronic Commerce Activities and Information Society Services

- Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information

- Joint Decree 4/2009. (I.30.) NFGM-SZMM on the Rules of Displaying the Purchase Price and the Unit Price of Products and the Fees of Services

Privacy Policy

1. General Information

Reintex Kereskedelmi és Szolgáltató Kft. - hereinafter: Reintex - respects the privacy rights of persons visiting our website (‘data subjects’). This Policy defines what type of buyer information Reintex may record and how such information may be used, how the data subject may check the accuracy of such information or request deletion of their data from Reintex’s records. Data are recorded, processed and used in compliance with the relevant laws and regulations.

 

2. Recording, Processing and Using Personal Data

We only record personal data that are submitted by you voluntarily and if you expressly accept such recording, processing and use of data. In this case, you also accept the following terms and conditions.

When you visit our website, Reintex’s server will record certain information automatically for the purposes of system administration, statistics or security. Such information includes inter alia your internet service provider, sometimes your IP-address, your browser software version, the type of your operating system, the website from which you accessed Reintex’s website, the web pages you viewed on the website and the search phrases you may have used for accessing the website. This information can be used for generating usage statistics or for identifying the equipment used but no personal data will be used. Data will be used only in an anonymous manner. Where Reintex forwards data to a third party, it shall be done in compliance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (hereinafter: Info Act).

We transfer your data to a third party only if you give your consent to it, or without such consent, only if it is ordered by an authority or court in accordance with the law.

We will disclose any modification of this Policy on this website. This way you can get information at any time about the type of data being stored and how data are being recorded, processed and used.

 

3. Safety

Reintex will manage the data you submit safely and will do everything in order to prevent its loss, unauthorized use or modification.

Contractual partners of Reintex that may access your personal data while providing services for Reintex (e.g. courier service) – always with your consent or as permitted by the relevant laws and regulations – shall treat such data confidentially and shall not use them for any purpose other than providing the contractual services.

 

4. Personal Data of Children

Reintex does not accept and record personal data from persons below the age of 14. If the legal representative (parent or custodian) of a child below 14 learns that their child submitted personal data to Reintex Kft., they may contact us to request deletion of those data at any of the addresses listed in Section 6 of this Privacy Policy. In this case we shall immediately delete the child’s data from our records.

 

5. Cookies

In order to make it easier for you to use our website we use cookies. Cookies are small files that are provisionally saved from your browser to your computer’s hard disk by the website that you visit, and may be necessary for visiting the website. The cookies we use are not suitable for identifying your personal data. Most web browsers accept anonymous visitor identification automatically. Nevertheless, you can change the settings of your web browser to prevent cookies from being saved on your hard disk. You can delete the cookies stored on your computer at any time by means of deleting the temporary internet files. If you want to learn more about this browser function, please, check out the Help menu item of your web browser.

 

6. Modification and Deletion of Personal Data

Reintex will delete your data stored in its database if the conditions for storage of data provided by the law or otherwise no more apply. Reintex will make sure that the data subject can be identified only until such time as is necessary for the purpose of data management. Of course, you can also request the deletion of your personal data from our records at any time and you are also entitled to withdraw your consent to the management of your personal data (see details in the section about your rights and remedies below). If you request the deletion of your data or if you should have any questions concerning your personal data, please, feel free to contact us by mail or e-mail at the following addresses. Please, contact us if you wish to know whether we store any of your data in our database and if we do, exactly which these are. We will try to satisfy your request promptly.

If you wish to know what type of data we store and process about you, with special regard to the objective, duration and legal basis of using your data, please, contact us at any of the addresses below:

Reintex Kft.

5000 Szolnok, Thököly út 85.

Tel.: -36-56-424-455

Telefax: -36-56-424-743

E-mail: reintex@reintex.hu

The rights and remedies of data subjects pursuant to the Info Act:

The data subject may request Reintex as the data controller (hereinafter: data controller) to

a) inform the data subject about the management of their personal data,

b) modify their personal data, or

c) delete or block their personal data – except for mandatory data management.

At the data subject’s request, the data controller shall provide information about the data managed by it or processed by a data processor employed by it, as well as about the purpose, legal basis and duration of data management, the data processor’s name, address (or seat) and its activities related to data management and, in case the data subject’s personal data are transmitted, who are getting such data and for what purpose.

The data controller shall provide the requested information in a reasonably understandable way in writing as soon as possible but no later than within 30 days after submission of the relevant request.

Such information shall be provided for free unless the applicant has already submitted a data request for the same scope of data to the data controller within the same year. In other cases, cost reimbursement may apply. The cost reimbursement paid must be refunded if the data were unlawfully managed or the data had to be modified as a result of the request.

The data controller may reject providing information for the data subject only in the cases set out in the Info Act. If a request for information is rejected, the data controller shall notify the data subject in writing of the specific provision of the Act on whose basis the request for information was rejected. If an information request is rejected, the data controller shall also inform the data subject of the available judicial remedies or their right to turn to the National Authority for Data Protection and Freedom of Information (hereinafter: Authority or NAIH).

Personal data must be deleted if

a) its management is unlawful;

b) the data subject so requests;

c) such data are incomplete or inaccurate and cannot be lawfully rectified, provided that deletion is not ruled out by the law;

d) the purpose of data management no longer exists or the statutory retention period of the data has expired;

e) so ordered by court or by the Authority.

Instead of deleting, the data controller must block personal data if the data subject so requests or if, based on the available information, it is reasonably assumed that such deletion would harm the data subject’s lawful interests. The personal data so blocked can be managed only as long as the original data management purpose exists which ruled out the deletion of such personal data.

The data subject and all parties to whom the data were previously transmitted for the purposes of data management shall be notified of the correction or blocking or deletion of data. Such notice can be omitted if the action to be notified does not harm the data subject’s lawful interest in view of the purpose of the data management.

If the data controller does not satisfy the data subject’s request for modification, blocking or deletion, it shall provide the factual and legal reasons for rejecting the request for modification, blocking or deletion within 30 days of receiving the request. If an information request is rejected, the data controller shall also inform the data subject of the available judicial remedies or of their right to turn to the Authority.

The rights of data subjects specified above may be restricted by the law in order to safeguard the external and internal security of the State, such as defence, national security, the prevention and prosecution of criminal activities, the safety of penal institutions, to protect the economic and financial interests of central and local government, safeguard the key economic and financial interests of the European Union, guard against disciplinary and ethical breaches in regulated professions, prevent and detect breaches of obligation related to labour law and occupational safety - including in all cases control and supervision - as well as to protect the rights and freedoms of data subjects or others.

The data subject may object to the management of their personal data

a) if management or transmission of personal data is carried out solely for the purpose of meeting the controller’s statutory obligation or for enforcing the rights and legitimate interests of the data controller, the recipient or a third party, unless data processing is mandatory;

b) if personal data is used or disclosed for the purposes of direct marketing, public opinion polling or scientific research; and

c) in any other cases prescribed by the law.

The data controller shall examine the objection within 15 days after its submission, decide whether the objection is founded, and notify the data subject of its decision in writing.

In case the data controller finds the objection founded, the data controller shall stop data management, including any further recording and transmission of data, block the data concerned, and notify the objection as well as the action taken to all parties to whom the personal data concerned was previously transmitted and who shall take the action necessary for enforcing the data subject’s right of objection.

If the data subject does not accept the data controller’s decision or the data controller fails to meet the above deadline, the Customer may start an action at court within 30 days after receiving the decision or the expiry of the said deadline. The action shall be decided by the court. Action may be started, at the data subject’s discretion, at the court competent according to the data subject’s home address or permanent residence.

Any person may request an investigation at the National Authority for Data Protection and Freedom of Information(1125 Budapest, Szilágyi Erzsébet fasor 22/C., www.naih.hu, ugyfelszolgalat@naih.hu) if they think that there has been a violation of law with respect to the management of personal data or the exercise of rights or there is a direct threat of the such violation.

 

7. Facebook Plug-ins

We use facebook.com’s Social Plugins service on our website. Operator: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The Plugin service can be identified from the Facebook logo or the “Facebook Social Plugin” title. If you e.g. click on Like or make a comment, the relevant information will be transferred directly from your browser to and stored by Facebook. In addition, Facebook will publish your preferences to your Facebook friends. If you logged in to Facebook, Facebook will associate your visit to our website directly to your Facebook account. Your web browser will transmit data to Facebook for the purpose of storage (such as your IP address or what websites you visited, etc.) even if you do not log in or you do not even have a Facebook account. You can learn about the management of your personal data by Facebook and your related rights from Facebook’s Privacy Policy (https://www.facebook.com/policy.php).

If you do not want your data stored on our websites to be transmitted to your Facebook account, you should sign out from Facebook before visiting our website.

 

8. Newsletter

If you subscribed for our newsletter, we will use your e-mail address for advertising purposes until you unsubscribe from our newsletter. You can give your consent also separately (Newsletter / Subscribe), or during registration.

You can unsubscribe at any time through the menu item Newsletter / Unsubscribe or by sending an e-mail to us.

 

Responsible data controller:

Reintex Kereskedelmi és Szolgáltató Kft.

Seat: 5000 Szolnok, Thököly út 85.

Registration number: 16-09-004432

Tax number: 11501457-2-16

Statement of cancellation

Cancellation statement

 

Please, complete this form with capital letters.

 

Package the product carefully. Insert the completed cancellation statement in the package together with the original copy of the invoice and send it by postal delivery to the following address:

 

Reintex Kft., 5000 Szolnok, Thököly út 85.

 

I, the undersigned declare that I wish to exercise my right of cancellation with respect to the sale and purchase contract for the following products:

 

Name:        …………………………………………………………………

Address:     …………………………………………………………………

Tel:            …………………………………………………………………

 

Number of the commercial invoice:   …………………………………………

 

Bank account number (to be completed if refund is requested)

……………………………………………………………………….........................................

 

Reasons for returning the product: …………………………………………………………………………………………………..

………………………………………………………………………………………………….................................................……………………………………………………………………………………

 

Data of the product(s) to be returned:

 

Product name

Article number

Quantity

Unit price

 

 

 

 

 

 

 

 

 

 

 

Date: …………………………..

 

 

                                                                                          …………………………..

 

                                                                                                     Signature

Statement of product replacement

Product replacement statement

 

Please, complete this form with capital letters.

 

Package the product carefully. Insert the completed product replacement statement in the package together with a copy of the invoice and send it by postal delivery to the following address:

 

Reintex Kft., 5000 Szolnok, Thököly út 85.

 

Name:        …………………………………………………………………

Address:     …………………………………………………………………

Tel:            …………………………………………………………………

 

Number of the commercial invoice:   …………………………………………

 

Reasons for returning the product: …………………………………………………………………………………………………..………………………………………………………………………………………………….................................................………………………………………………………………………………………………….

 

Data of the product(s) to be returned:

 

Product name

Article number

Quantity

Unit price

Name of the

replacement product

Size / colour of the replacement product

 

 

 

 

 

 

 

 

 

 

 

Date: …………………………..

 

                                                                                          …………………………..

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